FAQ
Ticket
Q
How can I purchase tickets?
Q
A
Tickets can be purchased on this website using a credit or debit card.
If you do not have a card, the following options are also available
・ Klook: Payment via PayPay is accepted (limited ticket types available).
・ On-site purchase: You can buy tickets at the venue using cash or a credit card.
We also offer other online booking platforms for your convenience.
Q
Can I buy tickets on the day of the show?
Q
A
Yes, walk-in purchases on the day of the performance are available.
However, we recommend booking in advance as seats may be fully booked.
Q
From what age do children need a ticket?
Q
A
Children aged 7 and above require a ticket. Please note that there is no discounted child fare.
Q
Do you offer group discounts?
Q
A
We do not offer group discounts for general customers.
However, inquiries from travel agencies or corporate groups are welcome.
Q
Is private rental available?
Q
A
Yes, private bookings are available.
We have a dedicated page for corporate and group bookings on our website.
Please refer to that page for details and contact us for inquiries.
Q
Can I cancel my ticket?
Q
A
Unfortunately, we do not accept cancellations after purchase.
Q
Can I change the date or time of my ticket?
Q
A
Yes, changes can be made.
However, please note that changes are subject to availability and may not be accepted on fully booked dates.
Q
Can I get a receipt?
Q
A
Yes, receipts can be issued upon request.
Q
Is there an age restriction?
Q
A
There are no specific age restrictions.
However, guests under the age of 16 must be accompanied by a guardian or someone aged 16 or older.
SHOW
Q
Can I take photos or videos during the show?
Q
A
Yes, both photo and video recording are allowed.
However, please refrain from recording videos longer than one minute.
If your filming disturbs the performance, our staff may ask you to stop.
Q
Can I post about my experience on social media?
Q
A
Absolutely! Feel free to share your experience on any platform.
Drink
Q
Can I bring in food or drinks?
Q
A
Light snacks are allowed. Please refrain from bringing large meals or foods with strong smells.
Q
Do you sell alcoholic beverages?
Q
A
Yes, alcoholic beverages are available for purchase at the venue.
OTHER
Q
Do you sell Ninja-themed merchandise?
Q
A
Yes, original Ninja goods are available for purchase at the venue.
Q
Is there parking available?
Q
A
We do not have a dedicated parking lot. Please use nearby coin-operated parking facilities.
Q
Is there an ATM on site?
Q
A
No ATM is available at the venue. Please prepare any necessary cash in advance.
Q
Is there a smoking area?
Q
A
No, there is no designated smoking area at the venue.
Q
Can I bring my pet?
Q
A
No, there is no designated smoking Unfortunately, pets are not allowed inside the venue.area at the venue.
Q
Can I bring a large suitcase or outdoor cart?
Q
A
Yes, large suitcases and carts are permitted.
Q
Are there facilities for children, like a kids’ area or nursing room?
Q
A
No, there are no kids' facilities, nursing rooms, or diaper-changing tables available on site.
Q
Is there an elevator?
Q
A
There is no elevator in the venue.
If you or someone in your party requires assistance due to mobility concerns, our staff will be happy to help. Please inform us upon arrival.